Returns
We want you to feel confident trying Lundy. If you're not satisfied:
- Opened product: We offer a one-time satisfaction guarantee: contact us within 30 days and we'll issue a refund or replacement, even if opened.
Damaged, Defective, or Incorrect Orders
Contact us within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or full refund at no cost to you.
How to Start a Return
Email support@trylundy.com with your order number. We'll send instructions and, where applicable, a return shipping label.
Refund Timing
Once your return is received and inspected (if applicable), refunds are issued to your original payment method within 5–10 business days.
Subscription Cancellation
You can cancel your subscription anytime before your next billing date with no cancellation fee. To cancel:
- Log into your account at https://trylundy.com, go to Manage Subscriptions, and select Cancel — or
- Email support@trylundy.com and we'll process it within 1–2 business days.
Cancellations take effect for the next scheduled order; we can't refund an order that has already been processed or shipped.